Shipping policy

Processing time

We dispatch orders within three business days, usually on the next business day. During busy periods, such as the Christmas season, processing may take slightly longer.

Delivery times

Consumer orders are delivered exclusively within the Netherlands using a tracked DHL delivery service. Any delivery estimate shown at checkout remains an estimate. Business deliveries within the Netherlands and Europe are arranged according to the destination, quantities and required schedule.

Shipping costs

Tracked delivery within the Netherlands starts from €4.20; the final rate is calculated at checkout. Local delivery is free, with no minimum order value, for selected postcodes in Amsterdam, Amstelveen, Diemen, Aalsmeer and Hoofddorp. This option appears automatically when your postcode falls within the local delivery area.

Risk of loss

Risk of loss and ownership of the goods pass to you only upon physical receipt of the goods by you or by a third party appointed by you, other than the carrier. If you appoint your own carrier, the risk passes to you when the goods are handed over to that carrier.

Delivery address

You are responsible for providing an accurate and complete delivery address. Coral & Clay is not liable for delays or loss resulting from incorrect or incomplete address information.

Missed deliveries

If delivery is unsuccessful because you are absent or refuse to accept the package, you are responsible for any redelivery or return costs.

Damage during transit

We package Coral & Clay gifts with care. If your order arrives damaged, defective or incorrect, please contact us immediately at hello@coralandclay.com so that we can assess and resolve the issue.

Force majeure

We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including natural disasters, strikes, pandemics or supply-chain disruptions.